
How to Build Relationships With Customers Who Order Online
Why We Call the Customer Who Orders a $50 Check Valve (with Gil Welsford)
Gil Welsford, Founder and CEO of ValveMan, turned a website built for one-off industrial valve sales into a relationship business. His team calls the customers who order on the site and asks if they need anything else, even when the order is a $50 check valve. He took the idea from the model his grandfather and father ran.
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