
Don't Miss the One Sentence That Kills a Deal (with Alex Atkins from Sturdy)
Alex Atkins, VP of Growth and Operations at Sturdy, built a quarterly report called Churn Is Not a Customer Success Problem from first-party data drawn from tens of millions of customer conversations. It became Sturdy's single highest performing asset, distributed mainly on LinkedIn. Alex also uses AI to read every account conversation instead of trusting forecast opinions.
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